In 1829, the architect Isaiah Rogers undertook the construction of a large hotel in Boston. The
Tremont House was the first hotel and first class milestone towards the revolution in
hospitality.
Startup
Hotel Class tries to imagine how big chain hotels should be designed and operated in the future.
Hotel Class defines an operating and communication model that involves software development and, in some cases, also hardware development.
Hotel Class creates a new concept that is: the hotel as a certifying entity. What does this mean?
That the certified places meet the quality and health standards,
on the other hand, all the places certified by the hotel are part of the hotel and adhere to its operating model.
All places certified by the hotel must meet a standard in terms of presentation and updating of information.
For example, a certified restaurant must have its menu and prices up to date. The hotel does not upload this information,
what it does is delegate an account for the manager or owner of the establishment to do this update.
How should the doors of the rooms be opened?
From the outside they could be opened using the guest's mobile phone, from the inside thinking of an emergency
they should be able to be opened simply by pushing.
Would it be possible to remove landlines, TV remote control, thermostat, lights on and off switches, etc. from the rooms?
All hotel staff can be contacted through the hotel's messaging system. There is a central rol (The Super Host)
that is assigned to the guest at the time of reservation (before check-in).
All hotel amenities and certified places must be reserved using the messaging system.
If the guest make a reservation, the guest will receive a QR code; this code opens a sliding door or enables a windlass that allows entry.
The notification service can notify to: One guest, all guests in a room, all guests of a floor (i.e. indicating that a disinfection
of the floor will be carried out at that time),
all guests who are in a hotel dependency or to all guests.
How will this huge amount of data that these new services generate be analyzed to optimize processes, improve the guest experience and reduce costs?
Let's see some examples of graphs obtained from this model.
Number of messages sent, received by hotel staff and average response time.
Resolved and pending incidents are also indicated (an incident can be a complaint from a guest, it is possible to follow
the thread of conversation between the guest and the hotel staff)
Number of guests in the places certified by the hotel one day by city of origin and age group.
Scatter plot. Occupancy of the hotel by day of the week or by time slot.
Histogram. You can select a range of dates by marking with the cursor, the graph shows the number of people who are in the hotel,
their city of origin and if they come more for work than on vacation.
Now, it is possible to use Machine Learning for data analysis that takes into account a large number of variables and
be able to predict occupancy levels, length of stay, amount of resources needed, revenue, etc.
Thinking ahead, should the hotel have a drone landing strip? In that case, the hotel should be able to control air traffic.
